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Qwikster is out – Netflix will keep DVD service

Looks like Netflix finally listened to their customers and have decided to abandon moving their DVD service out of Netflix and into Qwikster.  It appears they realize that having to use their service on two seperate websites is actually a bad thing.  This statement just comes a few weeks after announcing that they wanted to launch Qwikster which makes you wonder why they couldn’t figure this out the first time.  My boss always teaches us to put yourself in your customers shoes when dealing with them.  Had Netflix done this in the first place they would of realized this before announcing their change.  I wonder how many cancelations of their service that they received.

This week I’ve notices that my Netflix streaming on my PS3 did not actually work.  It looked like the PS3 had been removed from Netflix as a registered device.  I tried signing into my account with Netflix but it wasn’t working either.  I tried logging in to their website from my PC but after entering my sign-in information the website just locked up.  I had come to the conclusion that they were updating their site to move to Qwikster but now that I got this email today I wonder what the issue with their streaming services and website was all about.

Anyway here is a copy of the email sent to me:

Dear Kevin,

It is clear that for many of our members two websites would make things more difficult, so we are going to keep Netflix as one place to go for streaming and DVDs.

This means no change: one website, one account, one password…in other words, no Qwikster.

While the July price change was necessary, we are now done with price changes.

We’re constantly improving our streaming selection. We’ve recently added hundreds of movies from Paramount, Sony, Universal, Fox, Warner Bros., Lionsgate, MGM and Miramax. Plus, in the last couple of weeks alone, we’ve added over 3,500 TV episodes from ABC, NBC, FOX, CBS, USA, E!, Nickelodeon, Disney Channel, ABC Family, Discovery Channel, TLC, SyFy, A&E, History, and PBS.

We value you as a member, and we are committed to making Netflix the best place to get your movies & TV shows.

Respectfully,

The Netflix Team

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